Category Archives: Our Work

Planning For Civil Discourse About Gun Violence

As we noted in our last post, political parties and citizens alike remain deeply divided on what might be done to reduce gun violence. There is however growing support for reducing that violence. Doing so will require more  substantive and civil dialogue that is sustained over time.

In February we were selected by the National Institute for Civil Discourse to write an essay on how to navigate this difficult dialogue. A review of why dialogue on this issue is so difficult can be found in our last post. Below are some of our recommendations on how to plan for dialogue on gun violence.

  • At its base level “civility” means communicating in ways that reflect mutual respect, care and concern, and that support joint action and effort.  Leaders can model communication patterns that respect rather than attack those with whom they disagree.  Leaders can also demonstrate an understanding of (or make an effort to understand) views that differ from their own.  What we need is less partisanship and more listening and reflection. You can read more about the dangers of extreme partisanship and the role of civility in navigating difficult policy issues here.
  • Those seeking dialogue need to frame issues in ways that invite and allow the underlying fears, distrust, and differences in values, information and experience that derail most discussions on gun violence to be addressed. This means starting at a level other than positional debate on, or evaluation of, specific policy proposals.
  • Transparency regarding information development and evaluation is another key element in building trust in a dialogue process. Although dialogue participants need access to clear, consistent, understandable and honest data, they also need to be invited to discuss what makes data understandable and honest.
  • When dialogue is difficult, leaders need to allow the necessary time and space for reflection and also provide participants with choices on how and when to engage as they proceed to work through the issue.
  • Starting dialogues on gun violence at the local and regional levels around questions that reflect a common concern – such as “how do we want our communities to be?” –  can also help to mitigate fear and distrust and set a good foundation for a broader national dialogue.
  • Leaders can further promote civil discourse by using “stories of wisdom.“   These are narratives that emphasize the common good, accept the fact that differences exist, and reflect the hope that a path forward will be found.  Stories of wisdom help dialogue participants to navigate differences in experience, interests, values, and information.

You can download our complete essay, “Aim Higher, Dig Deeper” as a pdf here.  This essay was prepared for and with funding by the University of Arizona’s National Institute for Civil Discourse, as part of a collection of essays on supporting a national conversation about gun violence. The collection has also been posted on the NICD blog.

Guns and Dialogue: Exploring Why Civil Discourse Is So Difficult

After the mass shooting in Newtown, communities around the nation began dialogues on what steps might be taken to reduce gun violence.  Some states have adopted new laws, and in others no resolution has been forthcoming.  As Congress returns next week to to take up the issue, political parties and citizens alike remain deeply divided on how to proceed.  Simple discussion of the issue can raise strong emotions.

What makes dialogue on this issue so difficult?  We were asked by the National Institute for Civil Discourse in February to write an essay on this issue.  Some of the reasons why dialogue on this issue is so difficult are:

  • All of the primary sources of conflict are present in this one issue.  These include differences in values, interests, and information, as well as other differences.
  • Instead of identifying and exploring these differences, discussions relating to gun violence too often focus prematurely on action items and are posed in “either/or”, “us v. them” terms.
  • This then inflames regional and other differences, and reinforces  suspicion and distrust of those who don’t “share the same way of life”.
  • Fear, alienation and anger make it difficult for individuals to process new information, and in many cases leads to the automatic rejection of new ideas and approaches.

It is, however, possible to plan for and promote civil, productive dialogue.  This kind of dialogue is crucial if we as a country are going to find ways to reduce gun violence in our communities.  How leaders and citizens might promote that kind of dialogue will be discussed more in our next post.

You can download a complete copy of our essay “Aim Higher, Dig Deeper”, as a pdf here. The essay links up to additional resources through endnotes. You can click on the endnote number to access the related text. This essay was prepared for and with funding by the University of Arizona’s National Institute for Civil Discourse, as part of a collection of essays on supporting a national conversation about gun violence. The collection has also been posted on the NICD blog.

Dialogues on Development: Making Big Changes

Earlier this week we looked at ways to improve urban spaces by starting small and engaging the public. Yet there are times when more formal planning processes are needed. If, for instance, zoning codes need to be updated or changing economic conditions demand attention, small changes won’t keep your city running at peak performance. In this context, thinking systematically and carefully analyzing public understanding of and readiness for change is critical to ensuring a planning process where conflict is minimized and the conditions required for wise and sustainable decisions are optimized.

Our workbook will help you think through the obstacles you are likely to encounter and the resources you will need to support productive engagement with your public. Laying good plans for engagement, particularly with complex issues at stake, is at least as important as the engineering and other analyses that typically go into planning for development. You can find additional resources on ICMA’s Knowledge Network, which includes a planning topic area with extensive stories, plans, ideas, and experiences.

If you would like help thinking about how to minimize or navigate conflict in you planning processes, contact us at bdinfo@buildingdialouge.com.

Dialogues on Development: Starting Small

Urban development is often a difficult process that can create new conflicts and exacerbate old ones, particularly when larger plans are “announced” by community leaders to a public that has not been actively engaged in the planning process and does not understand its goals. In this post, we look at how starting small and working with the public can lead to the positive and sustainable changes cities need to thrive.

Although most of us think about big changes to cities when we hear about urban development, even the small things can change your city forever. For example, consider the traveling booksellers who set up outdoor shops on the streets of Paris in the 1500′s. Although these shops were temporarily banned 1649, public demand brought their return. In 2007 the various sites along the Seine where books and other wares have been sold for some 400 years became UN world heritage sites.  More recently we have seen a small city experience a boost in recycling due to an Eagle Scout who made it his project to design and place recycling bins throughout downtown.

Whether you want to re-purpose central city streets for pedestrian plazas as New York and Kansas City have done, temporarily claim parking spaces for parklets, or simply put some chairs outside, local governments can play a key role in encouraging experimentation and change by inviting individuals and citizen groups to identify and propose solutions on space issues, providing a platform for interested groups to connect, publicizing ongoing activities, and providing  incentives such as “seed money” or “partnership funds” for community supported actions. This approach can cost less and result in more immediate and sustainable change than large scale projects.

If you are interested in learning more about starting small and engaging the public, you can find a variety of useful stories, experiences, and ideas in Tactical Urbanism, Vol 2. If you would like help thinking about how to integrate these more experimental approaches into your development processes, send an email with your question to info@buildingdialogue.com.

Navigating Our Blog

Welcome to the official blog of The Communications Center, Inc.

Read about our new workbook!

Read about how to approach dialogues on gun violence and download our article funded by the National Institute for Civil Discourse.

On this blog we link you up with stories and resources to help you navigate difficult issues and plan for effective dialogue.  You can find answers to frequently asked questions like:

  1. What is dialogue and why use it?
  2. Where and how do I start?
  3. What do I do if the public is not interested?
  4. What else can I do to build trust in the process?
  5. How can I manage the media?
  6. How do you start a dialogue when people hate each other?
  7. Do you have any guidelines for effective public engagement?

And there is more.  You can also find

Finally, here are 5 of the most popular posts on our blog.

We are here to help you.  If you have questions, would like to discuss resources, or need help working through problems in your own dialogues, send us an email at info@buildingdialogue.com.