Hope for the Hard Cases

We know that it is easy to doubt the potential benefits of dialogue.  What do you do when people don’t want to talk? What if they hate each other?  How do you handle those who yell and scream and don’t approach the issue “on the merits”? As our posts over the last few months indicate, where, when, and how you start a dialogue will make a big difference in your ability to build a productive dialogue in the hard cases.  We will look at this issue in our next few posts, and we invite your questions and feedback.